Shipping policy

 1. Order Processing Time

  • All orders are processed within 2–5 business days after payment is confirmed.
  • Print-on-demand products are made to order, so production time is included in the processing period.
  • Orders are not processed or shipped on weekends or public holidays.

2. Shipping Destinations

We ship to selected countries worldwide - see checkout for availability. However, some regions may have restrictions due to carrier limitations or customs regulations.

 

3. Shipping Times & Costs

  • Standard Shipping: 7–21 business days (varies by destination)

Flat-rate shipping costs apply based on your region. See checkout for your exact shipping cost.

  • Express Shipping: 3–10 business days (only available in Australia)

    Note: Delivery times are estimates and may be affected by customs delays, local postal services, or unforeseen events.

    4. Customs, Duties & Taxes

    • International orders may be subject to import duties, taxes, and fees, which are not included in the product price or shipping cost.
    • These charges are the buyer’s responsibility and vary by country. Please check with your local customs office for details.

    5. Tracking Your Order

    • Once your order ships, you’ll receive a confirmation email with a tracking number.
    • Tracking updates may take 2–5 business days to appear.

    6. Shipping Issues

    • If your order is delayed, lost, or arrives damaged, please contact us at hello@riottees.store within 30 days of the shipping date.
    • We will work with our print partners and carriers to resolve the issue promptly.

    7. Changes & Cancellations

    • Orders can only be changed or cancelled within 12 hours of purchase.
    • After production begins, we cannot make changes or issue refunds unless the item is defective or damaged.

    8. Undeliverable/Returned Packages

    • Incorrect address — RiotTees is not responsible for orders shipped to an incorrect address provided by the customer. Reshipping fees will apply.

    9. Contact Us

    For any shipping-related questions, please email us at hello@riottees.store